You can book a face-to-face appointment if you meet the all of the below criteria:

  • no flu like symptoms such as cough, cold, fever, sore throat
  • you are not aware of being a close or casual contact of COVID-19
  • will wear a mask at all times when inside the clinic

If you do not meet all the above criteria then please book a telehealth appointment as the first step. The doctor may need to see you face-to-face after the phone consultation and will advise you how and when to come in.

What do I do if I have tested positive to COVID-19?

All management of COVID-19 is by Queensland Health. Visit the QLD Health website for current guidelines and information.

In the meantime if you are concerned or need assistance, contact 13 42 68. If it is an emergency, contact 000.

If you have tested positive or are a close or casual contact of a COVID-19 positive patient and would like to discuss your health with your regular GP, please book a telehealth appointment only and DO NOT present to the practice. Thank you.

Mask Policy

In line with current Queensland restrictions, it is the policy of Ashgrove Clinic that all staff and patients wear masks inside our clinic.

Ashgrove Clinic is unable to practice social distancing at all times, therefore, in order to protect our staff and patients in the waiting room, we kindly request that you respect our policy. Reception staff can provide you with a mask if you have forgotten yours.

If you are unable to wear a mask, please call the clinic before you enter to inform reception of your arrival. Please expect to wait outside or in the common area until your doctor is ready.

The Vaccine

To find out more about the vaccine you can visit the Health Direct website, the Department of Health offers information in multiple languages.

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